You can’t message learners directly—but that doesn’t mean you’re flying blind. This article breaks down how to use various Edovo’s analytics dashboards to track engagement, read open responses, and respond meaningfully through newsletters or new content. Whether you’re refining a lesson, reporting impact to funders, or building your next course idea, this guide shows you how to turn learner feedback into fuel for growth.
Edovo’s analytics dashboards (Standard and Premium) unlock powerful insight into how your content is being used
Use feedback to refine content, build your next course, or report outcomes to funders
Want to get creative? Turn reflections into newsletters or impact stories learners will actually see
Incarcerated learners don’t get comment sections, inboxes, or chat rooms. But they do have a lot to say—and when your content creates space for reflection, they take it.
Every quiz, prompt, and short answer response you embed is a chance to hear what’s working. Premium analytics dashboards turn that data into stories: which lessons resonated, what learners are asking for next, and how your content made them feel.
Is everyone finishing Lesson 1 but dropping off at Lesson 3? That’s a clue. Standard and Premium dashboards let you track engagement at the lesson level so you can:
Adjust pacing
Rephrase confusing sections
Break up heavier content into bite-sized pages
Premium dashboards show you real, de-identified responses and course reviews. Use them to:
Surface quotes for storytelling or reports
Spot content that’s connecting—or missing
Capture new course ideas from what learners are asking for
Pro tip: Turn reflections into a quarterly “learner voices” newsletter. You’ll show learners they’re being heard—and show stakeholders your impact.
When you see a pattern—like consistent requests for more on trauma or high engagement in financial literacy—it’s time to build on that momentum. Use your data to:
Pitch your next content idea
Build a follow-up course or resource
Adjust tone, examples, or structure
Fill a known gap with new material
Need to show impact to a funder or facility? Dashboards help you pull concrete, story-rich stats:
Completion rates across facilities
Average quiz scores and improvements
Eligibility for sentence reduction
Themes in learner reflections (e.g., behavior change, emotional growth)
Premium lets you dig deeper: Compare by time period, facility, or content type.
For example:
"In Q1 of 2025, 3,472 learners completed at least one reentry course across 12 facilities in three states, with an average quiz score of 83%."
Now that’s a funder-ready sentence.
Even if you can’t message learners directly, you can close the loop in creative ways. Here’s how:
Upgrading to Premium gives you:
De-identified learner responses
Filtering by content item, facility group, or timeframe
Exportable data for reports, strategy, or storytelling
It’s not just a spreadsheet. It’s your learners talking to you.
If you’re prepared to handle direct outreach, you can include a PO Box or email in your content.
Make sure to:
Set clear expectations about response time
Prepare for mail volume and confidentiality
Know this adds responsibility—but also deepens connection
Got a handful of reflections on the same theme? Use them to create learner-facing resources:
Follow-up tips or FAQs
Clarification guides or deeper dives
Articles that respond to common questions
Publish them as stand-alone resources in the Edovo app—so learners can see that you’re listening.
Reminder: Each new item published will go through our regular screening process. Avoid using names of currently incarcerated individuals. For quotes, use de-identified language like “James in California.”
Want real insight? Ask great questions. Try:
“What part of this lesson stuck with you the most?”
“What’s one thing you want help with next?”
“What advice would you give someone starting this course?”
These aren’t just soft questions—they’re tools for emotional connection, self-reflection, and curriculum growth.
Already have Basic? You’ll see where your content is live and how many learners have engaged.
Thinking of upgrading? Standard and Premium unlock quiz scores, lesson-level data, and open responses.
Running a program or collecting data for research or grant reporting? Premium is your best fit.
Ready to upgrade or scope a new strategy?
Email content@edovo.org and we’ll walk you through it.
No, you can’t chat with learners—but yes, you can still hear from them.
With the right tools, every prompt, quiz, and reflection becomes a window into how your content is landing—and what you should do next.
That’s not just analytics. That’s connection. And it leads to better learning, better outcomes, and a more human experience behind every screen.