Save yourself a support ticket: Common mistakes & how to avoid them

(FOR CONTENT PROVIDERS) Save yourself a support ticket: Common mistakes & how to avoid them

Learn how to build, preview, edit, and publish courses and interactive resources onto Edovo

Wondering, “Do I need to be a coder to use the Editor?”—breathe easy. You don’t. This article gives you the roadmap so you too can create active content in the Edovo Editor.  

From setting up content cards to publishing your final lesson, we’ll walk you through every tool, button, and best practice you need to know. Built with adult learning theory, trauma-informed design, and tablet functionality in mind, this guide helps you make structure your secret weapon.

Your cheat sheet for this article

  1. The Edovo Editor is where you build active learning materials: courses and interactive resources (not passive learning materials)

  2. Accepted file formats: MP4, MP3, PDF, JPEG and PNG

  3. Accepted file formats for icons: JPEG and PNG, measuring 500px X 500px 

  4. Videos must be compressed to Edovo Presets

  5. There is a unique preview process to preview content from the incarcerated learners’ perspective

  6. Before you start, make sure you’ve got the goods:

  • Countersigned agreements from the Edovo Content Team

  • Your username

  • Your password

  • If you’re missing any of the above, email content@edovo.org and we’ll help you out.

  1. Want to upload a stand-alone resource (aka passive learning experiences) rather than active learning content? Check out this article.

Even the best content creators hit bumps in the road—but most of them? Totally avoidable. In this lesson, we’ll walk through the most common mistakes we see in the Edovo Editor and show you exactly how to steer clear of them. From media upload errors to hyperlink limitations, we’ve got your back with real answers and practical fixes—no guesswork, no wasted time.


The Top Mistakes (And How to Avoid Them)

Before you hit publish, let’s save you some headaches.

In this video, you’ll learn:

  • The most common content mistakes we see—and how to avoid them

  • Why your video might not be playing (hint: it’s not personal, it’s formatting)

  • What happens if you preview media the wrong way

  • Why separate caption files don’t work, and what to do instead

  • How to design with learner flow in mind so no one gets lost

  • What to check before publishing so you don’t have to redo your whole course

We’ve seen it all. And we’re here to help you skip the pitfalls and build smooth, frustration-free content from the start. Ready to avoid a support ticket or two (and your time)? In the following video we’ll cover:

  • Mistake #1: Previewing media in the Editor

  • Mistake #2: Video upload failing

  • Mistake #3: Submitting separate caption files

  • Mistake #4: Trying to link within lessons

  • Mistake #5: Not understanding how learners engage with content


We’ll also cover the most classic of classic mistakes—the one we all stumble into (yep, even us… more than once). Click play to uncover the #1 Editor “oops” and how to dodge it like it’s last week’s mystery meat in the cafeteria.



Mistake-Proof Your Content Checklist

Before you email us to publish, run through this list to sidestep the most common “wait, what just happened?” moments in the Editor. A few quick checks now can save you from a lot of rework later.

TL;DR

The best content is intentional—and error-free. By knowing where creators typically trip up, you can skip the stress, streamline your process, and make sure your course is clean, clear, and ready to deliver an excellent Learner experience.