Reported issues & updates
If the issue you're experiencing is listed here, please check back daily to see updates. If you're experiencing an issue that isn't listed here, please email content@edovo.org to alert us.
Thanks so much for your patience as our small team works to resolve the issues!
Issue & Description | Status | Date | Troubleshooting Tips |
Video Uploads Not Working and/or Stalling | Resolved | 2.18.25
| - Try Chrome as your browser
- Try smaller files and make sure they are compressed (link to instructions)
- If you get a 413 error, try a smaller file
- Check your internet connection speed - if it is unstable, uploads will fail as soon as the connection drops
|
Feedback field for quiz questions within a course is not saving modifications/changes. | Resolved | 2.19.25 |
- Try Chrome as your browser
- Check your internet connection speed - if it is unstable, uploads will fail as soon as the connection drops
- Try duplicating the question, modify the feedback, and test to see if it saved.
|
Formatting from external sources is appearing in Edovo Editor.
| Under Investigation | 2.19.25 |
- Text with formatting from external sources will not display well on the Learner-facing-platform and will negatively impact the Learning experience. To clear formatting on all text. To remove formatting, select all text in the text box and click on this button:

|
Content icons within a series are not showing correctly. | Resolved | 4.15.25 |
- There is currently a bug that is causing icons to not display correctly from within a series - Your content icons have been uploaded correctly.
- Our Development team is actively working on resolving this issue.
- No action on your part is needed.
|
"Make Content Optional" toggle doesn't appear consistently | Resolved | 4.15.25 | - There is currently a bug that is causing this
- Our Development team is actively working on resolving this issue.
- No action on your part is needed.
|
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