Reported Issues & Updates

Reported issues & updates

If the issue you're experiencing is listed here, please check back daily to see updates. If you're experiencing an issue that isn't listed here, please email content@edovo.org to alert us.

Thanks so much for your patience as our small team works to resolve the issues!


                          Issue & Description
Status
Date
Troubleshooting Tips
Video Uploads Not Working and/or Stalling
 Resolved
2.18.25
  1. Try Chrome as your browser
  2. Try smaller files and make sure they are compressed (link to instructions)
  3. If you get a 413 error, try a smaller file
  4. Check your internet connection speed - if it is unstable, uploads will fail as soon as the connection drops
Feedback field for quiz questions within a course is not saving modifications/changes.
Resolved
2.19.25
  1. Try Chrome as your browser
  2. Check your internet connection speed - if it is unstable, uploads will fail as soon as the connection drops
  3. Try duplicating the question, modify the feedback, and test to see if it saved.
Formatting from external sources is appearing in  Edovo Editor.

Under Investigation2.19.25
  1. Text with formatting from external sources will not display well on the Learner-facing-platform and will negatively impact the Learning experience. To clear formatting on all text. To remove formatting, select all text in the text box and click on this button: 

Content icons within a series are not showing  correctly.
Resolved
4.15.25

  1. There is currently a bug that is causing icons to not display correctly from within a series - Your content icons have been uploaded correctly.
  2. Our Development team is actively working on resolving this issue.
  3. No action on your part is needed.
"Make Content Optional" toggle doesn't appear consistently
Resolved
4.15.25
  1. There is currently a bug that is causing this
  2. Our Development team is actively working on resolving this issue.
  3. No action on your part is needed.


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