How to Invite and Manage Insight Users
Insight is the portal in which staff members can manage, view and track their incarcerated population's activity accessible at
insight.edovo.com. The below article walks through the process of inviting new staff members to Insight.
Insight users with the 'Executive' role can add users to a facility's Insight account. To add (a) new user(s), send them an invitation to create an account via the
Manage Insight Users screen.
How to add a new user:
1. Once logged into Edovo Insight (insight.edovo.com), select 'Manage Insight Users' from the 'Administration' drop-down.
On this screen, you can see a list of pending and enabled accounts. Those with a 'Pending' status have received an invite but have not activated their accounts via the email sent. You can resend a pending invitation using the 'Action' function. Those with an 'Enabled' account have active accounts.
2. Click on the 'Invite Users' button in the upper right corner.
3. Type or paste one or more work email addresses to indicate which users should receive an Insight invitation. Separate multiple emails by commas, line breaks, or spaces.
4. Select the appropriate role to grant permissions to the users you are inviting. You're able to select only one role per invitation batch.
5. Use the multi-select drop-down to select the facility or facilities you want the inputted individuals to have access to via Edovo Insight.
6. Click the 'Send and Invite Users' button to send invitation emails. You will see an alert that confirms your invitations were sent successfully. Click
OK to dismiss this message.
Refresh the page to see your newly invited users. You will see them at the top of the table with
Pending status.
Each invited user will receive an email with a link to create their account. Clicking the 'Create Account' button will allow them set up and access their Insight account. Invited users have one week to accept their invitation and create their accounts. If a user does not accept their invitation, they can be enabled manually or their invite can be resent. Once a user accepts their invitation and creates an account, they will be able to log in and their status will update to Enabled.
How to edit an existing user:
1. To edit an existing user, go to the same 'Manage Insight Users screen from the 'Administration' drop-down.
2. Click the 'Edit' button icon under the 'ACTION' column.
3. From this screen, click 'Edit Attributes' to update any of the information in the user's account, 'Reset Password' to create a new password for the user, and 'Remove from Facility' to disable their Edovo Insight account.
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