How to Reset a Learner's Password

When creating their Edovo account, each learner will set a password and two security questions. The two security questions are intended to support the learner in the event that they would like to reset their password. They will be asked to answer two security questions correctly in order to unlock the ability to create a new password. This article explains the password reset process of a learner. 

If they answer the security questions incorrectly, they will be unable to reset their password and will require staff assistance. 

Access to Insight provides you with the option to

1. reset their password directly, or

2. reset their security questions and/or answers so that you can enable them to reset their own password. 

In order to take either action, the Staff member will need to log into Insight and head to the "Learners" tab: 

Find the Learner in which the Staffer would like to edit by searching their name or ID. Once the staff member finds the right Learner, selecting their profile will open their main page: 

RECOMMENDATION: Have a conversation with the Learner prior to updating the security questions and/or answers to ensure that you are updating to answers they will recognize. 

If the staffer wants to enable the Learner to reset their own password, the Staffer can take one of two actions: 

1. Choose new security questions and appropriate answers based on Learner preferences

2. Simply provide new answers to each of the security questions as already selected by the Learner 

-If you are choosing to simply enter new answers, type in a new answer to each question and save. 

-If you are choosing to enter new questions an answers, first select the question you want to answer, then type in the answer. The two questions chosen must be different. 

Alternatively, you can simply enter in a new password: 

Within the same page above, at the profile level, click on the "Reset Password" button: 

At this point, a screen will pop up on the page and ask the Staffer to enter the new password twice. The entries must match: 

Once the entries are in, click "Save" and the password will be reset! 

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