How to Reset a Learner's Password

When creating their Edovo account, each learner will set a password and two security questions. The two security questions are intended to support the learner in the event that they would like to reset their password. They will be asked to answer two security questions correctly in order to unlock the ability to create a new password. This article explains the password reset process of a learner. 

If they answer the security questions incorrectly, they will be unable to reset their password and will require staff assistance. 

Access to Insight provides you with the option to

1. reset their password directly, or

2. reset their security questions and/or answers so that you can enable them to reset their own password. 

In order to take either action, the Staff member will need to log into Insight and head to the "Learners" tab: 

Find the Learner in which the Staffer would like to edit by searching their name or ID. Once the staff member finds the right Learner, selecting their profile will open their main page: 

RECOMMENDATION: Have a conversation with the Learner prior to updating the security questions and/or answers to ensure that you are updating to answers they will recognize. 

If the staffer wants to enable the Learner to reset their own password, the Staffer can take one of two actions: 

1. Choose new security questions and appropriate answers based on Learner preferences

2. Simply provide new answers to each of the security questions as already selected by the Learner 

-If you are choosing to simply enter new answers, type in a new answer to each question and save. 

-If you are choosing to enter new questions an answers, first select the question you want to answer, then type in the answer. The two questions chosen must be different. 

Alternatively, you can simply enter in a new password: 

Within the same page above, at the profile level, click on the "Reset Password" button: 

At this point, a screen will pop up on the page and ask the Staffer to enter the new password twice. The entries must match: 

Once the entries are in, click "Save" and the password will be reset! 

• Related Articles

• How Staff Members can View Edovo Learn from an Incarcerated Learner Perspective

  Any staff with Insight credentials have two methods of exploring Edovo as if they were an Incarcerated Learner: 1. Through a browser search using go.edovo.com 2. On a connected tablet at their facility Interested in exploring Edovo from the comfort ...

• How to Navigate the "Learner" Tab in Insight

  When facility staff first log in to Edovo Insight, they can click on the blue tab labeled “Learners”. By clicking into the Learners tab, Staff members will see a list of all of the Edovo Learners at the facility. Learners are responsible for creating ...

• How to Create and Manage Learner Groups

  Insight users with Strategic and Executive roles can create Learner groups to more easily assign courses and view Learner activity for groups of Learners in Edovo. When to create Learner groups A Learner group is a helpful tool that will allow you to ...

• How to Assign Content to a Learner

  Staff with the Strategic or Executive role can assign content to learners in Insight. You can assign content from Edovo's robust content catalog or create your own using Editor. Assign content to Learners individually or in bulk by clicking 'Assign ...

• How to Review a Learner's Content Engagement in Insight

  Reviewing a Learner's engagement with their content You can review a learner's engagement with content on the “Course Engagement” and “Other Engagement” screens. To navigate to these screens, go to All Learners, select the learner whose engagement ...