How to Reset a Learner's Password

How to Reset a Learner's Password

When creating their Edovo account, each learner will set a password and two security questions. The two security questions are intended to support the learner in the event that they would like to reset their password. They will be asked to answer two security questions correctly in order to unlock the ability to create a new password. This article explains the password reset process of a learner. 

If they answer the security questions incorrectly, they will be unable to reset their password and will require staff assistance. 

Access to Insight provides you with the option to
1. reset their password directly, or
2. reset their security questions and/or answers so that you can enable them to reset their own password. 

In order to take either action, the Staff member will need to log into Insight and head to the "Learners" tab: 


Find the Learner in which the Staffer would like to edit by searching their name or ID. Once the staff member finds the right Learner, selecting their profile will open their main page: 



RECOMMENDATION: Have a conversation with the Learner prior to updating the security questions and/or answers to ensure that you are updating to answers they will recognize. 

If the staffer wants to enable the Learner to reset their own password, the Staffer can take one of two actions: 
1. Choose new security questions and appropriate answers based on Learner preferences
2. Simply provide new answers to each of the security questions as already selected by the Learner 



-If you are choosing to simply enter new answers, type in a new answer to each question and save. 
-If you are choosing to enter new questions an answers, first select the question you want to answer, then type in the answer. The two questions chosen must be different. 


Alternatively, you can simply enter in a new password: 

Within the same page above, at the profile level, click on the "Reset Password" button: 


At this point, a screen will pop up on the page and ask the Staffer to enter the new password twice. The entries must match: 

Once the entries are in, click "Save" and the password will be reset! 



    • Related Articles

    • How a Learner Can Reset their Password

      There are two ways for a Learner to reset their password: A Learner can reach out to a facility staff member with Insight access and the staff member can reset the password or security question answers through Insight or A Learner can reset their own ...
    • How Staff Members can View Edovo Learn from an Incarcerated Learner Perspective

      Any staff with Insight credentials have two methods of exploring Edovo as if they were an Incarcerated Learner: 1. Through a browser search using go.edovo.com 2. On a connected tablet at their facility Interested in exploring Edovo from the comfort ...
    • Learner Achievements

      Achievements is a new gamification feature available to Edovo Learners to encourage positive learning engagement with Edovo Learners: With this functionality, Learners Can: View their earned and in-progress badges Earn badges for Completed Lessons ...
    • How to Navigate the "Learner" Tab in Insight

      When facility staff first log in to Edovo Insight, they can click on the blue tab labeled “Learners”. By clicking into the Learners tab, Staff members will see a list of all of the Edovo Learners at the facility. Learners are responsible for creating ...
    • How to Create a Learner Account on Edovo

      If your facility has deployed ViaPath, Securus or ATG tablets, your Learners will automatically sign onto the Edovo platform using Single Sign On using the same tablet ID they use to log into their device. This means that the below information is ...