(CORRECTIONAL STAFF) Troubleshooting Insight User Invitation Issues
If your Insight Invitation has expired, please contact the Edovo Administrator at your facility to request a new invitation.
Users with the
Executive
role can manage invitations for pending users from the User Management screen in Insight. Click the three dot action button for a pending user to see options to Resend or Cancel invitations.
Resend Invitations
If an invited user has deleted their invitation email or the invitation has expired, resend an invitation
to that user
by clicking "Resent Invite". Like new user invitations, resent invitations expire 72 hours after they are sent.
Cancel Invitations
If a pending user was invited in error, their invitation can be canceled with the "Cancel Invite" button. Canceling an invitation completely removes the user from Insight.
After a user’s invitation is canceled, you can invite them again in the future if need be.
It can take up to a minute for an invitation cancellation to process and you will see a message alerting you when the cancellation is complete. If you do not see that message, click the Cancel Invite button again and wait until you see the success message. Refresh the page after the invitation is canceled to confirm the user has been removed.
Related Articles
(CORRECTIONAL STAFF) How to Invite and Manage Insight Users
Insight is the portal in which staff members can manage, view and track their incarcerated population's activity accessible at insight.edovo.com. The below article walks through the process of inviting new staff members to Insight. Insight users with ...(CORRECTIONAL STAFF) Getting Started: Edovo Insight
What is Edovo Insight? Edovo Insight is the agency staff portal for learner management, engagement and performance. It is made up of five sections: Content: Allows you to explore the content that is available in the platform, see who has taken the ...(CORRECTIONAL STAFF) Edovo Brochure for Agency Staff
Download the full PDF attached.(CORRECTIONAL STAFF) How Staff Members can View Edovo Learn from an Incarcerated Learner Perspective
Any staff with Insight credentials have two methods of exploring Edovo as if they were an Incarcerated Learner: 1. Through a browser search using go.edovo.com 2. On a connected tablet at their facility Interested in exploring Edovo from the comfort ...(CORRECTIONAL STAFF) Edovo Insight: A 10-minute Demo
Edovo Insight is the tool for Facility staff to manage, view, and track Learner activity on the Edovo Platform. Accessible at Insight.edovo.com, staff members must first have an account to access the portal. Don't have an account? Reach out to your ...