How to Create a Learner Account on Edovo
If your facility has deployed ViaPath, Securus or ATG tablets, your Learners will automatically sign onto the Edovo platform using Single Sign On using the same tablet ID they use to log into their device. This means that the below information is irrelevant to your Learners!
In order to create an account, a learner must open Edovo, and start by clicking the "Create Account" button and then follow these steps:
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Depending on the facility configuration, the learner will start by entering either their first and last name or their Learner ID.
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The learner will need to tap the text box which will bring up a keyboard to type with. Once the fields are filled in the learner will type “next”.
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The Learner ID is typically a permanent ID number at the facility rather than a booking ID. If unsure, please escalate to a facility staff member or peer. The ID that is used must match the assigned ID number at the facility. Once the ID is input, click next.
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Enter the birthdate that matches the ID number. If the birth date entered does not match the facility system, an error message will appear to prompt the learner to correct the entered date of birth. Once the correct date of birth is entered, the learner can progress.
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The next step is to create a password. The password must be between 6-15 characters and include at least one number and one letter. This password must be remembered as this is what will be used to log in each time to Edovo.
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Next, the learner will be prompted to choose and answer two security questions. This is important because if the password is forgotten, it is these questions and answers that will allow the learner to reset them. After the two security questions are chosen and answered, the learner will have the opportunity to review what they submitted, correct any errors and then submit their registration.
At this point, their registration is complete and the learner will be prompted to log in to the Edovo platform!
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