How to Access a Transcript in Insight

How to Access a Transcript in Insight

Learners are always able to access certificates and transcripts upon release when accessing their Edovo Go account!  

What are transcripts and certificates on Edovo?

Transcripts are a record of all courses a Learner completed on Edovo at your facility. They contain information about the number of hours spent per course as well as the title and a brief description of each course. Certificates are a record of completion for a single course on Edovo. Certificates will contain the Learners' legal name, the title of the course, and the date the course was completed. Read more about the difference between certificates and transcripts along with examples of each here.
A note on course completions
In order for a course to be considered ‘Complete’, a Learner must reach the end of every lesson in the course. In the event that a Learner retakes a lesson, the course will return to an ‘In progress’ status until the retaken lesson is completed. The course will no longer appear on the Learner’s transcript or among their certificates until the retake is completed.

How do I download and print a Learner’s transcript in Insight?

To download a Learner’s transcript:
  1. Navigate to Learners
  2. Search for the Learner whose transcript you want to download
  3. Select the Learner’s name to access their profile
  4. Click Generate Transcript
  5. The transcript PDF will download to your device. Most operating systems will then allow you to print by selecting File > Print after opening the PDF.
Download a Learner's transcript from their account.

How do I download and print certificates in Insight?

Downloading one or more certificates for one Learner

If you want to download one or more certificates for a specific Learner, the best way to generate certificates is from the Learner engagement screen. This screen will allow you to review engagement metrics like time spent and quiz score as you choose which certificates to export. To download certificates from the Learner engagement screen:
  1. Navigate to Learners
  2. Search for the Learner whose transcript you want to download
  3. Select the Learner’s name to access their profile
  4. Click Coursework to view that Learner’s course engagement
  5. Select the checkboxes next to the certificates you want to download or select the header row checkbox to select all completed courses (Remember, certificates are only available for content type: Courses)
  6. Click the Download certificates button at the bottom of the screen to generate your certificates PDF
  7. The certificates PDF will download to your device. Most operating systems will then allow you to print by selecting File > Print after opening the PDF.
You can use filters to isolate only the certificates you want to print.

Downloading one or more certificates for multiple Learners in a course

  1. Navigate to Content
  2. Search for the content you are interested in printing certificates for 
  3. Click Enrollments and select the header row checkbox. This will automatically select all Learners that have completed the given course
  4. Click download certificates to generate your certificates PDF
  5. The certificates PDF will download to your device. Most operating systems will then allow you to print by selecting File > Print after opening the PDF



    • Related Articles

    • Insight Staff Permissions

      There are three standard roles available for Staff Members within Insight:  1. Executive  2. Strategic 3. Front Line  The permissions for each of the roles are listed below:  Executive  Staff Access and Management (for details on this, visit this ...

    • How Do I Get Access to Edovo Insight?

      There are typically three ways to gain access to Edovo Insight: 1. Facility Administrator: Check with the staff member in your facility responsible for managing Edovo access. If they have access to Insight, they can grant it to you from the Insight ...

    • Managing Insight Users

      Need to Invite new Insight Users? Visit this article on how! When in the Manage Insight Users page, you can make changes to an existing user by clicking the edit button in the row for that user. You’re able to edit attributes of that individual, ...

    • How to Navigate the "Learner" Tab in Insight

      When facility staff first log in to Edovo Insight, they can click on the blue tab labeled “Learners”. By clicking into the Learners tab, Staff members will see a list of all of the Edovo Learners at the facility. Learners are responsible for creating ...

    • Accessing Multiple Facilities in Insight

      Switching Facilities If you use Edovo at multiple facilities within your agency, you can easily switch between facilities in Insight. To switch facilities, click the user menu in the top navigation bar (far right of the screen) and select Change ...